Legal

Terms of Service

Last updated: September 2026

These terms apply when a business ("you") uses Mortaga ("we", "us"), a returns and exchanges service for Shopify stores in Egypt, available at mortaga.site. By creating an account or using the service, you agree to these terms.

1. The service

Mortaga gives your store a self-service return page for your customers, a dashboard to review and decide on returns, a connection to your Shopify store, and optional courier pickup booking through supported courier companies such as Bosta. The features available to you depend on your plan.

2. Your account

• Accounts are currently available by invitation, for businesses only.
• You must give accurate details and keep them up to date.
• You are responsible for keeping your password safe and for everything done through your account, including by team members you invite.

3. Your responsibilities as a store

• You set your own return and exchange policy, publish it to your customers, and are responsible for honouring it.
• Every refund, exchange, or store credit issued through your store is your decision. Mortaga carries out the action you approve; it does not decide for you.
• You must have the right to connect the Shopify and courier accounts you link, and you must follow the laws that apply to your business, including Egyptian consumer protection law.
• Shopping at a store that uses Mortaga? Your order and your return are between you and that store. Please contact the store directly.

4. Fees and payment

• Plans are billed monthly in Egyptian pounds (EGP). Your plan price, and any fee per return processed, are listed on our Pricing page and shown in your dashboard before you choose a plan.
• Nothing is charged automatically. You pay for each billing period yourself, online through Paymob or by bank transfer.
• If a period stays unpaid, we may pause access after letting you know by email.
• Cancellations and refunds of fees are covered by our Refund & Cancellation Policy.

5. Services we rely on

Mortaga works with Shopify, courier companies such as Bosta, Paymob and Resend. Their own terms apply to your use of them, and we are not responsible for their outages, decisions, or changes to their services.

6. Acceptable use

Do not use Mortaga for anything unlawful or fraudulent, try to access accounts or data that are not yours, interfere with or overload the service, or copy or resell it.

7. Your data

Your store data stays yours. We use it only to run the service, as described in our Privacy Policy. You can ask us to export or delete it at any time.

8. Availability

We work to keep Mortaga running at all times, but we cannot promise it will never be interrupted. We may pause it briefly for maintenance and updates.

9. Ending the service

You can stop using Mortaga at any time. We may suspend or close an account that does not pay, abuses the service, or breaks these terms. Before an account is closed, you can ask us for an export of your data.

10. Limitation of liability

To the extent the law allows, Mortaga is provided as it is. We are not liable for indirect losses, lost profits, or the outcome of decisions made in your store. Our total liability for any claim is limited to the fees you paid us in the three months before it.

11. Changes to these terms

We may update these terms. For important changes we will email you before they take effect. The date at the top of this page shows the latest version.

12. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute.

13. Listing you as a customer

• We may show your store's name and logo on our website and in our marketing, only to say that your store uses Mortaga.
• We will not publish any figures about your store, such as sales or return numbers, or quote you, without your separate permission.
• Your name and logo stay yours. Showing them gives us no ownership or other rights over them.
• If you do not want to be listed, email support@mortaga.site and we will remove your name and logo within 3 business days. When your account closes, we remove them within 30 days.

Contact

Questions about these terms: support@mortaga.site, or see our contact page.