Returns & exchanges · Egypt
Turn returns into your next sale
Every refund you approve is money leaving your store for good. Mortaga runs the whole return journey — a self-service portal for your customer, one review queue for your team, courier pickup on autopilot — and offers store credit with a bonus, so the money stays with you.
Works with Shopify · Free while in beta
Bonus cost EGP 15,200 · Net retained EGP 136,800
How it works
Four steps. Your team touches one of them.
The customer opens the portal
Order number plus a phone number or an email — because plenty of your customers checked out without one. Arabic by default, on a phone, in under a minute.
Your policy answers instantly
Return windows, sale items, exchange-only lines, per-branch rules — checked per item, with a clear reason shown when something is not eligible. Nobody emails support to find out.
They pick an outcome — and you nudge it
Cash refund, exchange for another size or colour, or store credit carrying the bonus you set. The bonus is the whole point: it makes keeping the money in your shop the obvious choice.
You approve. The courier does the rest.
One queue, filtered how you like, approve in bulk. Pickup is booked with your courier, the label prints, the refund or credit is issued, and the customer is told — without anyone chasing it.
What you get
Built for the people who actually process returns
One returns queue
Filter, sort, tag and save views. Approve fifty at once instead of clicking through them.
Policy by product and branch
Fourteen days on clothing, none on swimwear, exchange-only in Alexandria. Rules that match how you really sell.
Store credit with a bonus
Set the sweetener yourself. Ten percent extra is usually cheaper than losing the sale and the customer.
Smart exchange
They browse your catalogue inside the return, build a new basket, and spend the credit before it ever becomes a refund.
Pickup that books itself
Bosta today, more couriers next. Zones resolved, labels printed, delivery state synced back automatically.
Reasons you can act on
When one product is returned for sizing forty times, that is a fixable product page — not a returns problem.
Arabic first, not translated
Proper right-to-left layout, Arabic numerals where they belong, and copy written in Arabic rather than run through a translator.
Your name on it
Your logo, your colours, your domain. Customers never learn that Mortaga exists.
Why local matters
The global tools were not built for this market
Returns software written for the US assumes an email address, a card refund, and a drop-off point down the street. None of that describes Egyptian e-commerce.
Free while in beta
Connect your store and watch one month of returns
Install takes a few minutes on Shopify. Bring your existing policy, keep your existing courier, and see what you would have kept.